Open Position 2

Service Desk

Awecomm is a strategic information technology firm delivering exceptional services to our clients. We partner with our clients to connect business goals with IT capability leveraging our unique service model.  

This role involves a lot of remote support from our Service Desk, where expert technicians troubleshoot and resolve challenging technology issues.  This role has a very significant impact on the experience our clients have with Awecomm.  

 

At Awecomm, we are all about teamwork and are always looking to add great new team members that share our values. 

If you value being TransparentHelpful, and Exceptional and are looking for a career where you can be with an fantastic team, Awecomm may be the place for you.  We want to help you be great, and for you to help Awecomm be great! 

Help Desk Support Technician Level II

About Awecomm

Awecomm is an exciting information technology firm delivering exceptional services to the small and medium business market in Southeastern Michigan. Our platform provides complete IT services for our clients so they can focus on their core business. In addition, we help our clients innovate with technology and process, to further enable their growth and success. Our clients are at the center of our delivery model and always come first.

At Awecomm, we operate as a team and are always looking to add great new team members that share our values:

  • Be Transparent – open and honest is not optional
  • Be Helpful – enthusiastic, flexible, supportive, and team oriented
  • Be Exceptional – together we can go beyond great, and be exceptional

If you share our values and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.

What you will be doing

As a Help Desk Support Technician, you will be the primary contact for Awecomm clients needing technical support and expected to resolve issues on the first contact. We will need you to:

  • Provide exceptional customer service to clients
  • Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components
  • Organize, track, and prioritize workload to exceed client expectations
  • Effectively capture technical issues and document in case tracking system
  • Assist Senior Network Engineers to resolve complex issues and maintain data center technologies
  • Follow procedural documentation to setup and provision a variety of different technologies
  • Occasionally provide onsite technical support and assist network engineers with assessments

Experience & skills that will enable your success

  • Excellent communication and writing skills
  • Proven ability to provide exceptional client service
  • Proven ability to know limits and seek assistance
  • Effective decision-making skills
  • Proficient problem-solving skills
  • Ability and passion to continuously learn new technologies in a fast-paced environment
  • Effectively provide technical assistance remotely via phone and email, and on-site
  • Education and experience demonstrates a track record of success (Bachelor’s Degree strongly preferred)
  • Technical skills within the following but not limited to:
  • Windows OS
  • iOS and Android Mobile Devices
  • Office applications: Outlook, Word, Excel, Adobe, etc.
  • Laptop and Desktop Hardware troubleshooting
  • Active Directory
  • Email setup and troubleshooting
  • Network troubleshooting
  • Printer install and troubleshooting
  • Workstation imaging and prep for deployments

Why you will excel and love working at Awecomm

You will fit right in if you love to provide great service, work as a team, and love technology. Some key indicators include:

  • Excited and passionate about learning new technology
  • Own your experience, and be proud of it
  • Want to collaborate with others to solve problems and find a better way
  • Always looking to make improvements – continuous improvement focus and really enjoy making an impact
  • Drive and embrace change
  • Put the needs of others, especially clients, first
  • Excited to come to work every day and help the team succeed
  • Flexible and have a positive attitude

Additional Reasons to love Awecomm

  • Casual work environment
  • Work with great team members committed to the overall success of the team
  • Fun office events
  • Office lounge, snacks, and free pop
  • Competitive pay and benefits
  • Career advancement with free career development!

Job Type: Full-time

Experience:

  • Technical Support: 2 years (Required)

Education:

  • Bachelor's (Strongly Preferred)

Work authorization:

  • United States (Required)

Email your resume with brief introduction on position you are applying for and why Awecomm would make a great fit for you: careers@awecomm.com 


Awecomm Technologies LLC.
165 Kirts Blvd #400,
Troy, MI 48084
(248) 404-9910